Buying equipment is easy. Choosing the right one, making it work with what you already have, and keeping it running for seven years — that is where the difference between a supplier and a partner shows.
Before you buy
Audit and advice
Before selling you anything, we look at what you have. Sometimes the right answer is to buy nothing and reconfigure what is already there. We say so when that is the case.
During the project
Engineering
and project management
One project manager, a dated schedule, and written progress reports. We coordinate our own teams and, where needed, work alongside your main contractor, your design office and your architect.
On construction projects
Low-voltage package
Everything other than power distribution.
- Network
- Telephony
- Cameras
- Access control
- Fire detection
- Sound
- Single project manager
- 1
- A dated schedule, written reports
- Trades in the low-voltage package
- 6
- Coordinated with your design office
We train
- The users
- The administrator
A system nobody knows how to use becomes an ornament within six months. We train the users and the administrator, on your own equipment, and leave written documentation with procedures and codes.
Training your teams
After installation
After-sales service and maintenance contracts
This is the heart of what sets us apart, and the thing the Cameroonian market does worst. A maintenance contract with us is a written commitment on three points: a response time, a preventive visit schedule, and parts in stock.
A written commitment on three points
- Response time
- Preventive visits
- Parts in stock
- Preventive Scheduled visits
- Scheduled preventive visits, not just emergency call-outs
- Guaranteed Response time
- Guaranteed response time by area, stated in the contract
- In stock Spare parts
- Parts held in stock for the equipment we installed
- On loan Replacement equipment
- Loan equipment during a lengthy repair
- In writing Service report
- A written report after every visit
- Taken over Existing systems
- Taking over maintenance of a system installed by someone else, after an audit
Monitoring and managed services
Watch remotely,
spot the fault before you do
A UPS whose batteries are weakening, a server disk starting to log errors, a camera that has stopped recording: these signs are visible weeks ahead when someone is watching.
We also offer full management of your IT estate, for organisations without an in-house technical department.